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Cancellations after placing an order are not accepted.
Returns or exchanges are accepted only in the case of initial defects caused during manufacturing.
MOZAMBIQUE provides a 5-year warranty for products purchased directly through our website or from authorized sales partners. This warranty covers manufacturing defects and parts failures under normal use.
Shipping Carrier: FedEx
Shipping fees can be confirmed at checkout.
Customs duties and import taxes are not included in the product price. They are to be paid by the customer to the carrier upon delivery.
Pre-order items will be shipped according to the delivery schedule provided. For items in stock, we will ship within 2 business days.
Shipping
We carefully package and ship each order so that it reaches you with its quality fully intact. We kindly ask that you review the following before placing your order.
【Domestic Shipping (within Japan)】
■ Shipping Fees
All shipping fees are included in the product price.
■ Delivery Carrier
Orders are shipped via Yamato Transport or Japan Post.
■ Delivery Date/Time Specification and Drop-off Delivery
We will send you a shipping confirmation email. Please arrange your preferred delivery date and time yourself.
■ Pickup at Carrier Offices
We do not accept delivery for pickup at carrier offices.
■ Shipping Date
Orders are shipped within 2 business days of order confirmation.
【International Shipping】
■ Shipping Fees
Shipping fees are displayed at checkout. Please note that additional shipping fees may apply for certain remote areas. In such cases, we will notify you separately by email after your order is placed.
■ Delivery Carrier
Orders are shipped via FedEx or Japan Post.
■ Customs Duties and Import Taxes
Import taxes and customs duties are not included in the product price. All taxes and duties incurred upon import are the responsibility of the customer. For details, please contact your local customs office.
Please note that for shipped orders, we cannot declare a value lower than the actual sale price or declare items as "gifts." All products are declared officially at the sale price at the time of purchase.
■ Shipping Date
Orders are shipped within 2 business days of order confirmation.