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Cancellations after placing an order are not accepted.
Returns or exchanges are accepted only in the case of initial defects caused during manufacturing.
MOZAMBIQUE provides a 5-year warranty for products purchased directly through our website or from authorized sales partners. This warranty covers manufacturing defects and parts failures under normal use.
Shipping Carrier: FedEx
Shipping fees can be confirmed at checkout.
Customs duties and import taxes are not included in the product price. They are to be paid by the customer to the carrier upon delivery.
Pre-order items will be shipped according to the delivery schedule provided. For items in stock, we will ship within 2 business days.
Returns, Exchanges & Refunds
At MOZAMBIQUE, every item is inspected with the utmost care before it is shipped to you. For your peace of mind, please review the following policy carefully before placing your order.
■ Returns & Exchanges
As a general rule, we are unable to accept returns or exchanges for reasons of personal preference or convenience. The following cases are also not eligible for return or exchange:
However, if the item you receive differs from what you ordered, or if a defect is found, we will promptly arrange an exchange or return. Please contact us via the inquiry form on our Contact page within 7 days of delivery, and we will guide you through the return process. Return shipping in these cases will be billed cash-on-delivery (to be paid by the customer).
■ Defect Assessment
Our team carefully reviews each case to determine whether an item qualifies as defective. Before returning the item, we kindly ask that you send us photos or video showing its condition. If this documentation is not provided, we may be unable to process a refund.
■ Damage or Soiling During Shipping
If an item arrives damaged or soiled due to shipping, please contact us within 7 days of delivery. After reviewing the situation, we will arrange a return, exchange, or refund as appropriate. In these cases, both the return shipping and reshipping costs will be covered by us.
Please note that an investigation by the shipping carrier may be required, so we ask that you keep the item, its outer box, and all packaging materials rather than disposing of them.
■ Refunds
Once we have completed inspection of the returned item, we will notify you of whether the refund has been approved. If approved, the refund will be processed automatically using the same payment method used for the original order. Please note that, depending on the processing times of your bank or credit card company, it may take some time for the refund to appear in your account.
■ Order Cancellations
Once an order has been confirmed, we are unable to accept cancellations for reasons of personal convenience, even if the item has not yet shipped. We appreciate your understanding and ask that you review your order carefully before completing your purchase.